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Boys&Girls FAQ's

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We might be able to answer your questions here...

We might be able to answer your questions here...


Contact

How do I contact Boys&Girls?

Please go to the Contact Us page.

About Boys&Girls

Where are Boys&Girls clothes made?

At present the Boys&Girls range is manufactured exclusively in India and Turkey.

Do you have a shop?

Our shop is here at boysandgirlsshop.com! However, we also supply a number of stockists with part of our collection. See next FAQ ...

Do you have retail stockists?

Yes, we have some great stockists supporting us. For your nearest Boys&Girls stockist please email us at customerservice@boysandgirlsshop.com with your postcode and we will provide you with details of your closest outlet.

Shopping

How do I order on line?

Simply choose a size, and click on the 'Add to bag' button. You can carry on browsing our site and add other clothes to your order, until you are ready to pay. Our payment process is hosted on a secure server, so your credit card details are safe. We will send you notification of your order by email.

Do you have a size guide?

Yes, we do. Please see our Sizing Guide

Will an item be re-stocked?

At present all our products are unique to each season. Once we have sold out, there will be no more, so we are sorry if you have missed out!

Is it safe to order online?

Yes, of course. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. This means information passed between your computer and our website cannot be read in the event someone intercepts it.

When will I get charged for my order?

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. If successful your card will be charged immediately.

What payment methods do you accept?

We accept all major credit and debit cards and PayPal.

My payment has been declined

Don't worry – This can happen for a number of reasons.

Try checking the card details such as the start date and card type are correct and your billing address is the same one that the card is registered to. If the problem persists, please try another card.

If you are still having problems, please contact us at customerservice@boysandgirlsshop.com.

Will I receive an order confirmation?

Yes, once your payment has been processed you will receive an email confirmation of your order automatically.

I have just placed an order - can I amend it?

Unfortunately, no, once an order has been placed it cannot be altered. Please see our Returns page for information on how you can return an unwanted item.


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Delivery

How does your delivery service work?

Please see our Delivery page for details.

When will Boys&Girls despatch my order?

We aim to despatch all orders on the same or next working day.

Has my order been sent yet?

Once we have despatched your order we will send you an email confirmation. If you have opted for our UK Premium delivery service you will receive a tracking number so that you can track your order.

Do you deliver to work addresses?

Yes. At Checkout stage you can select a shipping address that is different to the billing address. Please note that we cannot be held responsible for packages which are delivered and received at your work place and then go missing. We recommend using the premium delivery service to ensure your order reaches you most efficiently.

What should I do if I have received a faulty or incorrect item?

We are sorry! Simply return the item along with the Returns Slip provided. We will refund your return postage cost and either refund the cost of the item (and postage) or send you a replacement at no further cost, whichever you prefer. Please see our Refund Policy for further details.

What if part of my order is missing?

We are sorry! Please let us know by emailing us at customerservice@boysandgirlsshop.com and we will sort it out.

Which countries do you deliver to?

Please see the full list here.

Returns

How do I return or exchange an item?

Please go to our Returns page for details.

Can I return an item even though it has passed the 14 day deadline?

Sorry, we are unable to receive any Returns after the 14 day limit has passed.

How do I cancel my order under the distance selling regulations?

Under the UK Distance Selling Regulations all EU customers may cancel any purchase within 7 working days, beginning the day after receipt of the item. Please contact us at customerservice@boysandgirlsshop.com should you wish to do so. Any cancelled item must be returned to us in its original condition at your cost.

I have received an incorrect item in my order

If the item you have received is not what you ordered, we apologise. Please return it to us in its original condition using the Returns Slip provided with your delivery and we will send you the correct item. We will refund the cost of returning the incorrect item to us.

An item is missing from my order

We apologise. Please contact us at customerservice@boysandgirlsshop.com and we will happily send you the missing item free of charge.

I have lost my returns slip

Don't worry. You can download a replacement here.

I have been refunded the incorrect amount

We apologise. Please contact us at customerservice@boysandgirlsshop.com and we will sort it out.

My return was processed but I wasn't refunded my delivery charge

We will only refund delivery charges on faulty and incorrect items. If you have not been refunded for delivery of a faulty or incorrect item, please contact us at customerservice@boysandgirlsshop.com and we will sort it out for you.