Please go to the Contact Us page.
At present the Boys&Girls range is manufactured exclusively in India and Turkey.
Our shop is here at boysandgirlsshop.com! However, we also supply a number of stockists with part of our collection. See next FAQ ...
Yes, we have some great stockists supporting us. For your nearest Boys&Girls stockist please email us at email@example.com with your postcode and we will provide you with details of your closest outlet.
Simply choose a size, and click on the 'Add to bag' button. You can carry on browsing our site and add other clothes to your order, until you are ready to pay. Our payment process is hosted on a secure server, so your credit card details are safe. We will send you notification of your order by email.
Yes, we do. Please see our Sizing Guide
At present all our products are unique to each season. Once we have sold out, there will be no more, so we are sorry if you have missed out!
Yes, of course. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. This means information passed between your computer and our website cannot be read in the event someone intercepts it.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. If successful your card will be charged immediately.
We accept all major credit and debit cards and PayPal.
Don't worry – This can happen for a number of reasons.
Try checking the card details such as the start date and card type are correct and your billing address is the same one that the card is registered to. If the problem persists, please try another card.
If you are still having problems, please contact us at firstname.lastname@example.org.
Yes, once your payment has been processed you will receive an email confirmation of your order automatically.
Unfortunately, no, once an order has been placed it cannot be altered. Please see our Returns page for information on how you can return an unwanted item.
Please see our Delivery page for details.
We aim to despatch all orders on the same or next working day.
Once we have despatched your order we will send you an email confirmation. If you have opted for our UK Premium delivery service you will receive a tracking number so that you can track your order.
Yes. At Checkout stage you can select a shipping address that is different to the billing address. Please note that we cannot be held responsible for packages which are delivered and received at your work place and then go missing. We recommend using the premium delivery service to ensure your order reaches you most efficiently.
We are sorry! Simply return the item along with the Returns Slip provided. We will refund your return postage cost and either refund the cost of the item (and postage) or send you a replacement at no further cost, whichever you prefer. Please see our Refund Policy for further details.
We are sorry! Please let us know by emailing us at email@example.com and we will sort it out.
Please see the full list here.
Please go to our Returns page for details.
Sorry, we are unable to receive any Returns after the 14 day limit has passed.
Under the UK Distance Selling Regulations all EU customers may cancel any purchase within 7 working days, beginning the day after receipt of the item. Please contact us at firstname.lastname@example.org should you wish to do so. Any cancelled item must be returned to us in its original condition at your cost.
If the item you have received is not what you ordered, we apologise. Please return it to us in its original condition using the Returns Slip provided with your delivery and we will send you the correct item. We will refund the cost of returning the incorrect item to us.
We apologise. Please contact us at email@example.com and we will happily send you the missing item free of charge.
Don't worry. You can download a replacement here.
We apologise. Please contact us at firstname.lastname@example.org and we will sort it out.
We will only refund delivery charges on faulty and incorrect items. If you have not been refunded for delivery of a faulty or incorrect item, please contact us at email@example.com and we will sort it out for you.